Refund & Return Policy

Last Updated: June 2026

1. Quality Guarantee

All our spices are 100% pure, FSSAI verified, and freshly ground. Any defective products will be immediately replaced or refunded.

2. Eligible Scenarios

You are eligible for a return or refund under the following scenarios:

• Damaged or tampered packaging upon arrival.
• Wrong product received.
• Quality issue (unusual smell, color, or contamination).

3. How to Claim

• Contact us within 24 hours of delivery via WhatsApp.
• Share a photo or video of the defective product and packaging.
• Your claim will be processed within 48 hours.

4. Refund Process

Approved refunds will be processed within 5-7 business days to the original payment method. For Cash on Delivery (COD) orders, refunds will be issued via Bank Transfer or UPI.

5. Non-Refundable Scenarios

We cannot process returns or refunds in the following situations:

• Opened or used products without a verifiable quality complaint.
• Claims made after 24 hours of delivery without a valid reason.
• Change of mind (as these are perishable goods).

6. Replacement vs Refund

• Our first preference is to replace the defective item with a fresh one at no extra cost.
• If replacement is not possible (product out of stock), we will process a full refund.
• You may request your preference (replacement or refund) at the time of claiming.

7. Partial Orders

• If only one item in a multi-item order is defective, only that specific item will be replaced or refunded.
• The remaining items in the order are not eligible for return unless they also have a quality issue.

8. Refund Timelines by Payment Method

• UPI Payments: Refund credited to the same UPI ID within 5-7 business days.
• Cash on Delivery (COD): Refund issued via Bank Transfer or UPI. You will need to share your account/UPI details via WhatsApp.
• Bank Transfer: Refund credited to the same bank account within 7-10 business days.

9. Contact for Returns

For all return and refund requests, contact us via:

• WhatsApp: +91 94740 90441 (fastest response)
• Email: priynshsarkar@gmail.com

Please include: Your Order ID (e.g., KAM-1001), photo/video of the issue, and your preferred resolution (replace or refund).

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